FAQ

You can check our shipping rates and times in the Shipping section.

Orders shipped outside the EU may be subject to import duties and taxes, charged when the parcel reaches your country. These charges are paid by the customer: we have no control over them and cannot predict them. Customs policies vary from country to country, so please contact your local customs office for more information.

Orders are processed the day after they are received (orders confirmed on Friday and Saturday ship the following Monday; national holidays excluded).

In Italy delivery usually takes 24/48 hours (48/72 hours for Southern Italy and the islands). In Europe it takes 24/48 hours, and 3/5 business days outside Europe.

During sales or Limited Edition releases, delivery times may be longer due to high demand.

Your discount code may not be combinable with other offers on the website (e.g. sales), or it may have expired.

Contact us at store@youthsrl.com for more information.

You can pay by credit or debit card, PayPal or Klarna. You can also use Apple Pay, Google Pay and Shop Pay where available. All payments are processed securely in compliance with online sales regulations.

You can ask to be notified when it is back in stock: on the product page, select the size you want, click 'Notify me' and enter your email address. We will send you an email as soon as the product or size is available again.

Yes, within 1 hour of placing it. Log into your account and cancel it directly from the orders section. After one hour the order can no longer be cancelled.

You will receive an email confirming the cancellation. If you have already paid, the refund will be made to the same payment method used for the order (refund times depend on your bank).

If you are unable to cancel the order, contact our Customer Service at store@youthsrl.com.

To modify an order you need to cancel it and place a new one. You can cancel it yourself from your account within 1 hour of placing it.

If you are unable to cancel the order, contact our Customer Service at store@youthsrl.com.

As soon as your parcel ships, you will receive the FedEx tracking number by email or SMS, so you can follow your shipment in real time and change the delivery day or time if needed. If you don't receive it, contact us at store@youthsrl.com.

Once the parcel has been handed over to the courier, delivery delays cannot be predicted and are beyond our control. For any issue with a shipment already dispatched, we recommend contacting FedEx customer support via the chat on www.fedex.com.

Please check that the package you received is not damaged and send an email to store@youthsrl.com with your order number and the missing items.

If you received a different size or item from the one you ordered, or a defective or damaged item, please request a return: in this case the return is free. You can request it from your account within 14 days of the delivery date, following the instructions in the Returns section.

Items must be returned in their original condition, unused and with the original tag attached.

If you return all or part of your order because you changed your mind or need a different size, the return costs €10 for Italy, €20 for the EU and €30 outside the EU. This amount is deducted directly from your refund.

If the item you received is incorrect, defective or damaged, the return is free.

Returned items must be in their original condition, otherwise we cannot proceed with the exchange or refund.

Yes. You can return any item (including items on sale) within 14 days of the delivery date, as long as it is in its original condition. When requesting the return from your account, write the size you want in the notes. See the Returns section for all the steps.

Yes. You can return all or some of the items ordered within 14 days of the delivery date, as long as they are in their original condition. The refund is made to the payment method used for the order, minus the return cost where applicable.

Follow the return procedure in the Returns section.